Job Details

Simple Mills is on a mission to transform the way food is made—creating nourishing products with astounding ingredients and amazing taste. Founded in 2012 by Katlin Smith, our brand has redefined center-aisle grocery by delivering better-for-you products made with unique, nutrient-dense ingredients. Today, we're a category leader and the #1 natural brand in multiple segments, with distribution in over 30,000 stores nationwide.

Now, as part of Flowers Foods, we're entering an exciting new phase of growth—expanding our reach, accelerating innovation, and amplifying brand awareness, all while preserving the integrity of what makes Simple Mills special. Our commitment to using simple, high-quality ingredients ensures that every bite is both delicious and nutritious. Whether it's watermelon seed flour in our cookies or butternut squash in our crackers, we craft our products with innovative, wholesome ingredients that deliver extraordinary taste.

Our work has been recognized by Fast Company as a Brand That Matters and a Most Innovative Company, and has been featured in Vogue, Forbes, Women's Health, and NPR's How I Built This. In 2024, Inc. named us one of its Best Workplaces, reflecting our dedication to fostering an inspiring and inclusive environment where passionate individuals can make a difference.

Join us as we shape the future of food. Learn more at www.simplemills.com.

Role Description

The Customer Service Specialist will be a critical role in Simple Mills' growth by ensuring seamless operations with our customers. The Specialist will have hands-on execution responsibilities and gain valuable experience and exposure to supply chain, logistics, and sales. The ideal candidate will be ambitious and motivated to gain broad exposure to all facets of a supply chain organization.

The position will report to the Manager, Customer Service and responsibilities will include:

• Manage the full order life cycle from creation through delivery, ensuring accurate pricing, lead times, inventory availability, and adherence to customer requirements

• Ensure a smooth end-to-end supply chain process between Simple Mills and customers

• Partner cross-functionally to resolve customer complaints, credits, and deductions in a timely manner

• Work closely with Warehousing & Logistics teams to ensure accurate and on-time, in-full (OTIF) deliveries

• Proactively communicate with customers regarding service-level risks, inventory constraints, and order status updates, and develop action/allocation plans when needed

• Collaborate closely with the Sales team to ensure order prioritization and accurate delivery alignment during inventory shortage situations

• Drive root-cause analysis for OTIF losses and partner with cross-functional teams to implement process improvements

• Maintain and update customer orders and any associated changes within the ERP system

• Develop a deep understanding of customer requirements and ensure compliance with all service expectations

• Monitor and report on key customer supply chain KPIs (fill rate, on-time pickup/delivery) and identify opportunities for cost efficiency

• Interact with EDI platforms to resolve order management errors or delays

• Create and distribute daily, weekly, and monthly reporting both internally and externally

• Identify and execute cost-savings initiatives related to chargebacks, deductions, and non-compliance fees

• Work with distributors to manage order delays and modifications - including proactive communication, issue troubleshooting, and evaluating inventory to ensure timely fulfillment

• Perform other projects and responsibilities as assigned

Requirements

• Bachelor's Degree preferred (Associate's or equivalent required) in Supply Chain, Business, or a related Operations field
• 1–2 years of experience in a customer-facing role; preferred experience in Customer Service, Account Management, Order Management, or Transportation within a consumer products environment
• Intermediate proficiency in Microsoft Excel (e.g., formulas, pivot tables; familiarity with macros or BI tools a plus)
• Experience with NetSuite or another ERP system's Order-to-Cash process preferred
• Experience with EDI systems (especially TrueCommerce) is a plus
• Strong understanding of supply chain operations, including production, warehousing, and distribution
• Exceptional attention to detail with the ability to work quickly and accurately
• Effective written and verbal communication skills
• Demonstrated problem-solving ability with a bias toward action and continuous improvement
• Highly collaborative with strong organizational and time management skills
• Personal alignment with the Simple Mills mission and a genuine passion for improving the food system to help people and the planet thrive

Working at Simple Mills

At Simple Mills, we're not just building a brand—we're leading a movement that's transforming how food is made and enjoyed. If you're passionate about purpose-driven work and crave a role where you can have a meaningful impact, this is your chance to be part of something bigger.

Why Join Us?

• Be a Change-Maker
  Play a key role in redefining the food industry, crafting products that nourish people and contribute to a healthier planet.
• Thrive in a Mission-Driven Community
  Work alongside a dynamic team of innovators and food lovers who are committed to positive change and bold ideas.
• A Workplace Where You Belong
  We foster an environment where every voice is heard, valued, and empowered. Inclusion and belonging are at the heart of our culture, ensuring that everyone can thrive.
• A Culture of Integrity and Impact
  We don't just talk about doing good—we live it. Our team is committed to ethical practices, responsible sourcing, and making decisions that drive real, positive change.
• Grow with People-First Leadership
  Our supportive leadership team is dedicated to mentorship, collaboration, and your long-term success.
• Continuous Learning & Development
  Whether through hands-on training, innovative learning platforms, or career growth opportunities, we invest in your professional development.

At Simple Mills, you'll have the chance to make an impact while working in a collaborative and inspiring environment. If you're ready to shape the future of food, let's talk.

Benefits

We recognize that our people are our greatest asset. That's why we offer a highly competitive total rewards package designed to support your financial well-being, health, and overall quality of life. 

• Competitive Compensation: This role offers a salary range of $60,000 to $65,000
• Annual Bonus Opportunity: Eligible for an annual bonus as part of our commitment to recognizing team contributions and company success.
• Holistic Benefits: A variety of health, financial, and wellness programs to help you feel your best and plan for the future.
• Time to Recharge: We believe your best work comes when you have space to rest, refocus, and show up fully—our time off approach is built with that in mind.
• Everyday Well-Being: From lifestyle perks to product discounts, we find meaningful ways to support you in living simply and feeling well.

We're committed to taking care of our people—so you can focus on making an impact. 

Work Model at Simple Mills

Our work model is role-dependent and team focused. With remote, hybrid, or in-office positions, each role is classified by what best supports the needs of the team.

• Remote working may be considered for qualified candidates from a designated location in the United States (the new hire's permanent residence, as documented in our HR System, Rippling) if willing and able to travel regularly to the Chicago office. Sufficient internet access to support video conferencing required.

At Simple Mills, we are committed to providing an environment of mutual respect and inclusion. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, past or present military service, physical or mental disability, or other applicable legally protected characteristics. All aspects of employment are decided on the basis of business need, job requirements, and individual qualifications. #LI-DNI

Simple Mills is committed to the full inclusion of all qualified individuals. As part of this commitment, Simple Mills will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ...@simplemills.com.