Job Details

Kitchen Director

The Kitchen Director is responsible for ensuring that our guests and team membershave a great experience each and every day at Chick-fil-A. They coach and developKitchen Operations Leaders & Team Leaders to achieve their goals and make sure theKitchen team has thesystems in place to perform their jobs with excellence. Theyare responsible for everything that takes place in the kitchen, leading anddeveloping those that report to them. Their vision is to be the world's most caringcompany, living out the purpose of F.A.S.T. (Focus on the Guest First, Attention toDetail, Sense of Urgency, Think Food Safety). They ensure that our team membersare treated with honor, dignity, and respect.

Your Impact

• Operations Leads and Team Leaders consistently achieve their goals.
• Able to speak to the growth of every kitchen leader.
• Customer Experience Monitor Scores are met: Overall Satisfaction, Fast Service,Order Accuracy, Attentive & Courteous.
• Cleanliness and Taste in top 20%.
• Labor cost goal in the top 33 to 50% of the chain.
• Food cost positive gap is below .75%.
• Speed of service is constantly under 3 minutes 45 seconds.
• Food safety score is a 1 with no immediate findings or high risks. QIV scoreis at a 97% or higher.
• AHA Usage Score Scans are above 90%. AHA Hold Times are at 100%.
• 100% completion of all checklists, audits, and other systems.

Duties and Responsibilities

• Ensure the team is calibrated on all Chick-fil-A standards and procedures asthey are introduced.
• Oversee Food Cost and be responsible for ensuring we hit our target IPO.
• Oversee Inventory through truck orders, weekly spot counts, and end of monthcount. Ensure the kitchen is always organized for optimal performance.
• Oversee speed of service, ensuring that we deliver a high quality product in aquick manner.
• Work with Kitchen Operations Leads to track their goals and results andcommunicate these with the team.
• Coach and mentor Operations Leads, Team Leaders, Trainers, and Team Members forimproved work performance. Help lead monthly meetings with the kitchenleadership team.
• Identify and develop talent among team members through leadership development.
• Be part of cultivating a culture of honor, dignity, and respect.
• Oversee overall kitchen cleanliness and maintenance. Ensure all equipment isproperly maintained and in working order at all times.
• Execution of huddles to ensure all team members are on the same page.
• Ensure Morning, Transition, and Closing checklists are completed. Help theteam keep score of how they are doing.
• Work closely with fellow Directors to ensure all areas of the business flowwell together and act as one team.
• Walk with Quality Improvement Visits and EcoSure Food Safety Audits during ourassessments if present.
• Hold team members accountable to all handbook policies & procedures.
• Responsible for overall health of the Kitchen and that we are growing with theneeds of the business.
• Responsible for our food donation participation and accurate tracking withShared Table.
• 2 years of Leadership experience.
• Experience in training, coaching, or teaching.
• Assertive & friendly personality.
• Bachelor's Degree (preferred).
• Hospitality experience (preferred).
• Passion for Chick-fil-A's values.

Benefits

• Health Insurance
• Paid Vacation
• Tuition Discounts at Over 100 Colleges
• Monday-Saturday shifts
• Never work on Sundays
• Overtime Available